Government & Public Sector

The people you serve expect to be heard. Most of them feel like they aren't.

You've run the open houses. Posted the surveys. Sent the newsletters. And your stakeholders still don't feel like they were part of it. Fully managed virtual town halls with phone — we handle the outreach, moderation and reporting. Structured insight from hundreds to tens of thousands of participants in hours, not weeks.

Quotes in 1 business day Canadian-owned & operated Sole-source eligible
Converso is Trusted by:
Government of Alberta City of Toronto Ontario Medical Association AUPE — Alberta Union of Provincial Employees UFCW Canada PSAC — Public Service Alliance of Canada Vancouver Coastal Health Government of Ontario Regional Municipality of Wood Buffalo
SM
★★★★★

"I have had experience working with Converso and their primary contacts for more than seven years on numerous projects and roles. I have used Converso's services during times of urgency (wildfires, floods, Covid, etc.), and have experienced firsthand their ability to adjust, pivot and execute professional services regardless of the changing details, timelines or urgency. The customer service offered and provided by Converso regularly exceeded my expectations, including being highly responsive, providing timely advice, and rapidly completing deliverables. They have been a valued engagement partner for many complex projects in the past, and I can attest to their ability to continue to deliver outstanding engagement services in the future."

Sarah Murrant
Executive Director, Internal Communications, Engagement & Change Management — Government of Alberta
The participation gap

The people you serve want a say in decisions that affect them. Most of your current tools make that nearly impossible.

The gap between what the public expects and what they experience is what every government is now paying for — at the ballot box, in the news cycle, and in the trust deficit. Every leader who has sat through a low-turnout consultation knows the feeling: a decision made without real input is a decision waiting to be challenged.

68%
of Canadians say elected officials don't care what they think
SFU Wosk Centre for Dialogue · n=3,524 · 2019
86%
say governments should consult them before major decisions
EKOS Research
37%
actually feel they have a real say in government decisions
Environics Institute
A 49-point gap between what the public expects and what they get.
That gap is not apathy — it's a missing channel. The leaders who close that gap don't wait for people to opt in — they reach out. And every voice they capture becomes part of the public record.
Case Study

Government of Alberta — Eight Budget Cycles. A Quarter-Million Albertans on the Line.

Since 2016, the Government of Alberta has made Converso telephone town halls a permanent fixture of provincial budget consultation. Across 8 budget cycles and 16 events, Converso reached out to millions of Albertans and connected a quarter-million directly with their Premier, Minister of Finance, and senior officials — live, two-way, on the record.

Each engagement is co-ordinated with the Minister's office from discovery through post-event debrief. The result: 1.8 million minutes of live public conversation, 3,015 questions submitted, and a 16-point report delivered to cabinet after every event.

256K
Albertans directly engaged
3.5M+
outbound dials across 8 budget cycles
3,015
questions submitted by participants
Read the full case study →
What's included in every budget event
  • Pre-event outreach to millions of registered voters
  • Live Q&A with Premier, Minister of Finance, senior officials
  • 16-point post-event report, formatted for cabinet briefing
  • Full audio recording and Q&A transcript
Case Study — Emergency Response

Alberta Wildfires 2023 — 22 Town Halls. 48 Communities. One Month.

At the peak of Alberta's 2023 wildfire crisis, over 38,000 residents across 48 communities were under evacuation orders. Over 1,000 wildfires had burned more than 2.2 million hectares — ten times the province's five-year average. The Government of Alberta turned to Converso.

Beginning May 9, Converso ran 21 consecutive 90-minute evacuee-focused telephone town halls over 25 days, plus a province-wide readiness town hall before evacuations were ordered. Speakers included the Premier or designate, Ministers and Deputy Ministers of Public Safety, Forestry, and Health, the RCMP, the Director of Emergency Management, the Insurance Bureau of Canada, and the Provincial Wildfire Director.

Converso also delivered over 15,900 SMS messages directly to registered evacuees, keeping residents informed between events. Audio recordings were posted online after each event for those who missed the live session.

"In 2023, Alberta media used citizen questions from TTHs to shape wildfire press briefings the next morning."

— Converso, 2023 Alberta Wildfire Emergency Communications
2023 Campaign Results
22
telephone town halls run between May 9 and June 3
17.6K
evacuees registered to receive event notifications
879
live questions asked and answered across all events
15.9K
SMS messages delivered to keep evacuees informed
How it works

You show up and speak to your audience. We handle everything else.

Converso is not a platform your team learns to configure. It's a fully managed service, staffed by experienced professionals from the first call to the final report.

1

Tell us about your event

Share your engagement goals, audience, and timeline. We scope it in one conversation.

2

We design and produce everything

Scripting, outreach strategy, spokesperson briefing, live facilitation, and the full post-event record.

3

You show up and lead

You bring the message and the credibility. We make sure every participant hears you — and has a genuine chance to be heard.

Government procurement

On the list. Ready to go.

Alberta
Vendor of Record
  • Public Sector
  • Broader Public Sector
Manitoba
Standing Offer
  • Public Sector
  • Broader Public Sector
Ontario
Vendor of Record
  • Public Sector
  • Broader Public Sector
Outside AB, MB, or ON?
Sole-source eligible in most other provinces. We provide full documentation to support your procurement team.
Common questions

What government procurement teams ask us.

Can we sole-source this? +

Yes, in most cases. Converso is on Vendor of Record lists in Alberta and Ontario, and on Standing Offer in Manitoba — which provides a pre-approved procurement pathway for public and broader public sector clients in those provinces. In other provinces, sole-source justifications are routinely approved based on our unique service model, established track record, and specialized expertise. We provide full documentation to support your procurement team.

How quickly can you mobilize for an emergency? +

Within hours. We have run emergency telephone town halls from initial call to live event in under four hours. Our team is available 24 hours a day, seven days a week, every day of the year. For active emergencies, do not use a contact form — call us directly at 1-888-982-9594.

Is the platform accessible to residents without internet? +

Yes — this is one of the core advantages of the telephone town hall format. Residents participate using any phone, with no app download, no internet connection, and no account required. This is especially important for rural, remote, elderly, and low-income populations who are often underrepresented in online engagement. Events can be designed for additional accessibility requirements on request.

What does the post-event report include? +

Every Converso event includes a 16-point post-event report covering: total participation and attendance by channel, call duration analytics, geographic participation breakdown, complete Q&A transcript categorized by theme, live poll results with full response breakdowns, and a full audio recording of the session. Reports are formatted for cabinet or council briefing, and are typically delivered within 48 hours of the event.

Government clients

Canada's governments trust Converso.

Government of Alberta
City of Toronto
Government of Manitoba
Regional Municipality of Wood Buffalo
Government of Ontario
City of
Mississauga
Niagara Health
Vancouver Coastal Health
City of Corpus Christi Public Health
Durham Region
Immunize Nevada
Hamilton Police Service
Ready to talk?

Know what your stakeholders actually think. Start here.

Tell us about your event — audience, timeline, and goals. We'll scope it and return a proposal within one business day.

Picture your next event: your stakeholders on the line, questions answered live, a 16-point report in your inbox by morning — and the record to show you genuinely heard from the people you serve.

Going through the motions → Leading with confidence.

Organizations that genuinely hear from the people they serve don't just make better decisions — they build the trust to lead.

Get a Quote

Tell us about your event — we'll respond within one business day with a detailed proposal.

Get a Quote →

We respond within one business day. No obligation.