Reach every patient, every resident, every community — not just the ones who are online.
Health authorities, hospitals, agencies and government health ministries have a duty to consult residents that depend on vital health services in their region. From pandemic response to Open Board Forums, Converso facilitates a live, two-way connection so health leaders know exactly what their communities are saying and need.
The communities most affected by healthcare decisions are the hardest to reach online.
Seniors. Rural residents. People managing chronic illness. People caring for family members. These are the voices health authorities need most, and they're the least likely to attend an in-person session or complete a web survey.
We are the direct channel between health authorities and the communities they serve.
Every engagement type, fully managed.
From annual Open Board Forums to 48-hour emergency health broadcasts, Converso handles every detail so your team focuses on the conversation.
Open Board Forums
Statutory public accountability meetings — live Q&A, in-session polls on health priorities, simultaneous online streaming. Full verbatim transcript for the public record. Delivered across multiple regions annually.
Explore Meetings →Public Health Emergency Response
Pandemic response, outbreak notifications, vaccination campaigns — rapid-deploy town halls with your CMO, health officer, and elected officials. On air in 48–72 hours from brief. Telephone-first means no one left out.
Explore Emergency Response →Community Health Consultations
Multi-session campaigns gathering community priorities — hospital care, primary care, seniors care, mental health, public health. Structured polling, live Q&A, post-event report ready for the board.
Explore Advocacy →Physician & Association Advocacy
Medical associations driving public campaigns on healthcare reform. Physician-led town halls reaching tens of thousands of community members per event. Target lists built from landline and cell registries.
Explore Advocacy →Staff & Physician Town Halls
Internal leadership briefings for large, distributed healthcare workforces. Live Q&A accessible by phone from any location — no app, no login, no barrier.
Explore Meetings →Health Alerts & Mass Outreach
Robocall, SMS, and IVR for public health notifications, immunization campaigns, and appointment reminders — at the scale a health authority actually needs. Reaches communities without broadband.
Explore Outreach →Vancouver Coastal Health — Open Board Forums
Vancouver Coastal Health serves one of BC's most geographically diverse regions — downtown Vancouver to the Sea to Sky corridor, North Shore, Richmond, and the Sunshine Coast. Since 2021, Converso has run VCH's public Open Board Forums: live, two-way telephone town halls that let any resident ask the board a direct question, vote on regional health priorities, and hear from health leadership in real time.
Each session calls tens of thousands of area phone numbers. Attendees range from 1,400 to 4,488 per event. Polls cover the issues the community actually cares about — primary care access, hospital wait times, seniors care, mental health services, the toxic drug crisis. Results go directly into a post-event report for the board.
- ✓Vancouver
- ✓North Shore
- ✓Richmond
- ✓Sea to Sky
- ✓South Sunshine Coast
Ontario Medical Association: "Stop the Crisis" Physician Advocacy Campaign
When Canada's physicians needed to speak directly to patients and communities about the healthcare crisis, the Ontario Medical Association chose telephone town halls as their primary channel.
The OMA's "Stop the Crisis" campaign was a multi-event public advocacy program: physician-led town halls engaging tens of thousands of Ontarians on the state of primary care, hospital capacity, and the family doctor shortage. Converso deployed a 30,000-number call list per event, drawing from both landline and cell registries across target geographies — including communities where a website form would never reach.
The telephone format was a deliberate choice. Doctors needed to reach the patients most affected — including seniors, people with chronic conditions, and rural Ontarians — not the ones most likely to visit a campaign website.
Read the full case study →
COVID-19 Emergency Health Communications — Across North America
When the pandemic was declared, health authorities needed to reach hundreds of thousands of residents within days — clearly, accurately, and without assuming internet access.
The Challenge
Converso's clients needed to engage with stakeholders, public employees, and citizens to provide vital health and safety information that was changing hourly. Residents had numerous questions and concerns that needed to be addressed, rumours dispelled and misinformation mitigated in real time. Many clients wanted to avoid streaming platforms, which present security concerns, as well as accessibility challenges for rural and Indigenous communities with limited internet access and older residents.
The Solution
Converso was retained by government bodies and elected officials across Canada to facilitate critical conversations. With the Government of Alberta, Converso conducted over 50 sessions, including calls with senior political leaders and health officials. Converso also worked with the Alberta Emergency Management Agency to update emergency managers across the province.
The Regional Municipality of Wood Buffalo, encompassing Fort McMurray and much of northeastern Alberta, held 9 stakeholder sessions. Amid COVID, the Municipality was also hit by a catastrophic flood for which Converso facilitated additional events with local officials and disaster relief agencies to assist affected communities. Converso held other COVID-related town halls for several other clients across Canada.
The Results
Converso recommends every health authority and medical association have a virtual town hall component in their crisis response plans before an emergency occurs — pre-approved scripts, designated spokespersons, pre-built call lists of stakeholders that can be pulled and called.
When the next public health crisis hits, the question shouldn't be "how do we reach 100,000 people?" It should be "which script do we activate?" We help you build that readiness now to make sure your stakeholders know the most up to date information as quickly as possible.
Ask about crisis preparedness →Trust built event by event.
Health authority communications teams don't get second chances. Converso's 100% uptime record and fully managed model are why clients return every year.
"Converso transformed how we connect with the public. The streamlined platform enabled us to engage thousands of Ontarians and gather critical feedback on healthcare in our province. It was a game-changer."
You show up and speak to your audience. We handle everything else.
Converso is not a platform your communications team configures. It's a fully managed service, staffed by experienced professionals from the first planning call to the final board-ready report.
Discovery & Scoping
We map your region, audience size, language requirements, and accessibility needs. Estimate returned within one business day.
Production Planning
Scripts, poll questions, speaker briefings, moderator guides. Every detail prepared and rehearsed before event day.
Pre-Event Outreach
Robocall, SMS, IVR, and email to all area numbers. Multi-lingual outreach available. Dial-in instructions on every channel.
Live Event
Two-way, on the record. Every question captured. Poll results in real time. Simultaneous online streaming. Live moderators — no bots.
Post-Event Report
Attendance, poll results, question themes, verbatim responses, audio recording. Board-ready in days — 16 documented data points.
Tell us about your next health engagement.
Open Board Forum, community health consultation, or emergency communication, we'll scope it, staff it, and deliver it. Most quotes returned within one business day.
- Virtual Town Halls with telephone and SMS - reaches more stakeholders than any other way
- Canadian-owned and operated
- WCAG AA and AODA compliant
- Scales from 100 to 100,000+ attendees
- Multi-lingual events available
- 48–72 hour emergency deployment
Get a Quote
Tell us about your event — we'll respond within one business day.